ZERO ABUSE

Abbey Medical Centre operate a zero abuse policy (both physical and verbal) towards any member of our team. Anyone found in breach of this policy may have to find alternative Doctor Practice. Please respect the team that looks after you.

What The Doctors and Practice Staff Should Reasonably Expect From You

We ask that you treat Doctors and Staff with courtesy and respect at all times. Doctors have instructed their receptionists to ask certain questions so that they may deal with your requests in accordance with policies set out by the Doctors.

Please let us know if you change your personal details or address.
If you cannot keep an appointment please let us know as soon as possible, this may enable someone else to be seen.

Please order repeat prescriptions 48 hours in advance. Do not expect prescriptions every time you see a doctor – they are quite often not necessary.

Follow your Doctor’s advice and take the full course of medications prescribed.

Before seeking a home visit think seriously whether it is necessary. When requesting a visit please contact the surgery before 11 am unless a genuine emergency arises later.

Out of Hours visits should only be requested in an emergency, not for minor illnesses, which can wait until morning.

We are committed to maintaining good communications and providing a high standard of care to our patients. Helpful suggestions are always welcome.

If you're late for an appointment

Any patient who is more than 10 minutes late for an appointment will be asked to book another appointment; the person may be seen at the end of the surgery in exceptional circumstances only and at the clinicians discretion. Frequent non-attenders may be removed from the practice list.